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Frequently Asked Questions

Q. How can I buyScentsy products?  
You can purchase Scentsy products online on this website and have the product shipped directly to your home via UPS. You can also purchase it from a Scentsy Party.
Q. What payment methods do you accept?  
We accept Visa, Mastercard, American Express, and Discover online. We also accept cash and checks at parties. 
Q. What is a Scentsy Bar or Scentsy Brick?  
Scentsy Bar is a bar of highly scented wax and contains 8 cubes. A Scentsy brick is over 1 lb of wax and is a great value when you have a favorite scent.
Q. How does the wax melt?  
The wax melts in the top of the Scentsy Warmer by using a low wattage light bulb. Scentsy's beautiful ceramic warmers use a low-watt light bulb that slowly melts the Scentsy Bar or Scentsy Brick, filling your home with one of more than 80 unique, long-lasting scents. The combination of a Scentsy Warmer with a Scentsy Bar is known as a Scentsy System.
Q. How long will a Scentsy bar Last?  
Scentsy bar will last about 60-80 hours. That depends on a number of factors, including the size of the room, the Humidity and temperature in the room, and the number of sections used at one time. Generally a Scentsy bar will last approximately 40 to 80 hours.
Q. What wattage of light-bulb do the warmers use?  
ull- size warmer uses a 25w, mid- size warmer a 20w, plug-in warmer a 15w. Our Full-Size warmers use a 25 watt, the mid-size use a 20 watt, and the plug-ins use a 15 watt light-bulb. The light-bulbs can be purchased at any store or you can order them online by clicking on 'warmer replacement parts'.
Q. How do I change the wax in the Scentsy warmer?  
Carefully pour liquid wax back into its original or disposable container if you wish to reuse it. Wipe the dish out with a paper towel and you are ready to pop in a new scent.

For a Scentsy Plug-In Warmer, turn the warmer off for 30-60 seconds and carefully twist the ceramic part off the base. Then pour the wax into its original or disposable container and use a paper towel to wipe the wax out.

To change the wax in a Scentsy warmer you pour out the melted wax into the garbage and wipe out the top with a paper towel then put in your new scent cube.
Q. How many cubes should I put in my warmer?  
Use one or two cubes in the larger warmers, one cube in the plug-in warmer.
Q. How hot does the wax get when warmed?  
The wax only warms to slightly above body temperature so it will not burn you if you touch it. .
Q. How long can I leave my warmer on?  
You can leave your warmer on 24/7. It is similar to leaving on a night light. Or turn it on/off whenever it is convenient for you. .
Q. Oops! I accidentally spilled wax on my carpet. How do I get it out?  
Get a brown paper bag and a warm iron. Put the paper bag over the wax and iron the bag. The wax will seep into the paper. Continue until the wax is out of the carpet completely.
Q. How often does Scentsy release a new catalog?  
Every 6 months. In March and September. 
Q. How long until delivery?  
Up to 10 business days but may be sooner.
Q. How much is s/h?  
$1-$49 is $5 shipping. $50+ is 10% of order total before sales tax. Shipping is free for orders over $150.

Orders shipped to a location within the Contiguous United States:

With a retail value of $.01 - $49.99, shipping will be $5.00.

With a retail value of $150.00 or more, shipping will be FREE.

Orders shipped to Alaska, Hawaii, Guam or Puerto Rico:

With a retail value of $.01 - $34.99, shipping will be $7.00.

With a retail value of $35.00 - $149.99, shipping will be 20% of the product total.

With a retail value of $150.00 or more, shipping will be 10% of the product total.

Orders shipped to Canada:

With a retail value of $.01 - $29.99, shipping will be $6.00.

With a retail value of $30.00-$199.99, shipping will be 20% of the product total.

With a retail value of $200.00 or more, shipping will be 10% of the product total 
Q. Why should I join Scentsy?  
Scentsy was just named the 19th fastest growing company in the US in INC 500 magazine. If you love candles and want to earn extra money, Scentsy is the right company for you.
Q. Can I sell online?  
You can sell on your personal Scentsy website, market on Facebook, and advertise on search engines. 
Q. Can I sell on eBay?  
No, Ebay selling is prohibited. 
Q. Can I sell at fairs and events?  
Yes, you can sell at fairs and shows. These events are limited to one Scentsy booth per fair or show.
Q. Can I sell in retail stores?  
No, Scentsy cannot be sold in permanent retail establishments.
Q. Can Consultants purchase Scentsy Products at a discount?  
You can be your own Hostess on a Scentsy party and earn the Hostess Rewards. Hostess rewards give you Free and Half price Scentsy product.
Q. How are Scentsy Consultants paid?  
Scentsy Consultants are paid on a Scentsy paycard . Consultants are paid on the 10th of the month for the previous month's sales. For example, for sales made in June, the consultants receive commissions on July 10th.
Q. Are there any monthly or quarterly sales requirements?  
Scentsy Consultants are required to sell $150 in retail sales once every 3 months.
Q. Does Scentsy ship to APOs and FPOs?  
Yes, Scentsy does ship to most APOs.
Q. How much is a Scentsy Starter Kit?  
The Scentsy Starter Kit is $99 plus tax and shipping.

Scentsy Starter Kits are $99 plus shipping and handling.
Q. How long does it take to get my Scentsy Starter Kit  
The starter kit is usually shipped within 72 hours of joining Scentsy.